American Airlines has settled a 2016 lawsuit filed by an Army veteran who complained that the company had mistreated her because of her service dog.
Lisa McCombs of Mississippi claimed that airline employees stopped her and her service dog, for which she said she had the correct paperwork, from boarding a flight for two days in a row in Oct. 2015. Her service dog Jake is trained to help McCombs with her PTSD. McCombs said it was an “emotionally scaring” experience.
McCombs claimed that American Airlines had violated federal law that forbids air carriers from discriminating based on disability. But American Airlines argued that courts have ruled the law does not allow for McCombs to privately sue.
The two parties reached a settlement last mont. Their representatives declined to discuss the details, but would only say that both parties were satisfied.